erre a pozícióra jelentkezik
Our business partner - a biotechnological manufacturing company - is looking for a French speaking Order Management Supervisor to spearhead the EMEA region's order management team.
If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you!
Pozíció leírása / Job description● Supervise and mentor a team of customer service professionals, fostering a collaborative and
productive work environment.
● Actively participate in sales calls and provide support to team members, ensuring seamless
interactions between sales and customer service.
● Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement
corrective actions for continuous improvement.
● Oversee dispute resolution processes, handle escalations, and manage investigations to provide
timely and effective solutions.
● Collaborate with the team to meet and exceed business targets, with a focus on order processing
efficiency and accuracy.
● Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
● Actively contribute to various team meetings and events to align with company strategies and
goals.
● Fluency in English and French (mandatory)
● Min 2-3 years experience in similar role and customer service or a related field
● Proven experience in people management and team leadership.
● Strong interpersonal and communication skills.
● Proficiency in Microsoft Excel and data analysis.
● Familiarity with SAP and BI analytics (an advantage and a plus).
● Exceptional problem-solving and decision-making abilities.
● Excellent organizational and time management skills.
What we offer:
- Attractive compensation package with a wide range of benefits, including cafeteria and private health care package
- Development opportunities for personal and professional growth
- Home office opportunity (hybrid)
- A great diversity of cultures
Kapcsolattartó / Information
For further information:
fanni.racz@randstad.hu