erre a pozícióra jelentkezik
Our partner is a dynamically growing, international company that puts great emphasis on the development of applications based on blockchain technology and also provides virtual asset trust and custody services.
Present in more than 180 countries with over 50 million customers worldwide it is dedicated to to reshape the future with technology.
Are you passionate about creating impactful training programs and driving quality standards? We’re looking for a Polish Speaking LDQA Specialist to help empower our client's teams through smart learning strategies and top-tier quality assurance.
Pozíció leírása / Job descriptionDesign and Deliver Training Programs: Create and maintain training content tailored for global business services teams, using various formats like presentations, group discussions, simulations, and e-learning modules.
Training Needs Analysis (TNA): Collaborate with stakeholders and team leads to identify learning gaps through assessments and performance trends, and adjust training programs accordingly.
Track Training Progress: Act as the go-to person for internal stakeholders on training progress, attendance, test results, retraining needs, and development plans.
Quality Audits & Standards: Conduct daily case audits based on quality benchmarks to ensure accuracy, consistency, and compliance with internal standards.
Close Knowledge Gaps: Work closely with L&D, QA, and Content teams to identify and close knowledge gaps through coaching, feedback loops, and calibration sessions.
Drive Continuous Improvement: Analyze quality and performance reports to identify trends, propose solutions, and collaborate with teams like Operations Excellence (OpEx) to implement improvements.
Support QA Initiatives: Assist the QA Manager in special projects to enhance service quality and accuracy. This may include creating best practice guides, infographics, or quality briefs for the global team.
2–4 years in a Training or Quality Assurance role, ideally in Customer Service, AML, Fraud Risk, or CDD
Fluent in English and Polish
Proficient with LMS platforms and e-learning tools
Excellent communication and stakeholder management skills
Self-starter, organized, and adaptable in a fast-paced setting
-Fitness Reimbursement
-Learning Reimbursement
-Transport Allowance
-Cafeteria
-Public Holiday Pay
-Work Meal Allowance
-Performance Bonuses
Kapcsolattartó / Information
Anett Hoffmann - anett.hoffmann@randstad.hu