Our client is committed to driving innovation, inclusivity, and sustainability in a globally connected world. As part of a forward-thinking international team, they blend the strengths of people and technology to achieve meaningful results. Their goal is to consistently push the boundaries to connect people, businesses, and communities globally, always striving to surpass customer expectations through collaboration, innovation, and agile learning.
As a Senior Business Analyst in the IT software development team, you will take charge of the demand management process, ensuring it runs smoothly from start to finish. You’ll be the main point of contact for customer requests, working closely with solution teams to drive projects forward. You’ll also regularly provide updates and evaluate both internal and external solutions to meet customer requirements.
Pozíció leírása / Job description- Serve as the key contact for managing incoming requests, ensuring they are processed effectively.
- Gather and document requirements to ensure they are clear and actionable.
- Prepare comprehensive assessments and evaluate risks for decision-making purposes.
- Ensure the timely delivery of high-quality outputs and escalate issues when necessary.
- Provide regular progress reports to management and stakeholders.
- Present demands to the Demand Board in English and secure the necessary approvals.
- Collaborate across teams to ensure successful delivery and execution of projects.
- Test and validate the final solutions, offering training to German-speaking colleagues when required.
- At least 3 years of experience in business analysis, demand management, or project management.
- Proficient in both German and English, as daily communication will require both languages.
- Excellent decision-making, problem-solving, and communication skills.
- Background in Telecom, IT, or software development environments.
- Familiarity with Agile methodologies and Waterfall processes.
- Technical knowledge of tools like Salesforce and JIRA.
- Strong analytical skills with the ability to manage complex processes efficiently.
Join a workplace that values creativity, where your ideas will be encouraged, and you’ll be part of a collaborative team focused on professional growth.
Our client offers access to internal and external training programs, with coaching and mentoring to support your career development. You’ll also be involved in meaningful company initiatives and community activities.
Benefits include:
- Cafeteria
- Private health and life insurance coverage
- Employee Assistance Program supporting mental and physical well-being
- Flexible hybrid work model
- 16 weeks of fully paid parental leave for non-birthing parents (including for adoption)
- Special discounts for you and your family via our partner network
- Laptop and mobile with unlimited calls, texts, and data across the EU
