french speaking order management supervisor.

Our business partner - a biotechnological manufacturing company - is looking for a  French speaking Order Management Supervisor  to spearhead the EMEA region's order management team.

If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you!

● Supervise and mentor a team of customer service professionals, fostering a collaborative and
productive work environment.
● Actively participate in sales calls and provide support to team members, ensuring seamless
interactions between sales and customer service.
● Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement
corrective actions for continuous improvement.
● Oversee dispute resolution processes, handle escalations, and manage investigations to provide
timely and effective solutions.
● Collaborate with the team to meet and exceed business targets, with a focus on order processing
efficiency and accuracy.
● Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions. ...